Product
Orders and shipping
Returns and warranty
Graduation
Care and maintenance
Payments and contact
Product
What materials are the frames made of?
Our frames are made of premium acetate. It is a resistant, lightweight material that allows us to create unique colors and finishes.
Do all lenses have UV protection?
Yes, all our glasses block 100% of UVA and UVB rays for total protection.
Can any frame be fitted with prescription lenses?
Yes, all our Blur frames can be fitted with prescription or prescription sunglass lenses at our opticians.
What is a blue light filter and what is it used for?
Blue light is emitted by computer, phone, and tablet screens. Prolonged exposure can cause eye strain, dry eyes, and difficulty falling asleep. Our blue light filter glasses incorporate a lens treatment that reduces this exposure, relieving the strain accumulated during the day. They are available both with and without prescription.
What happens if I can't see well with my prescription glasses?
Write to us and we'll review it together. It could be an error in the graduation data entered, an adaptation problem, or something to correct in the assembly. In any case, we'll take care of it — our opticians review each case and we'll find the solution you need at no additional cost.
What treatments do prescription lenses include?
They include anti-reflective, easy-to-clean, and scratch-resistant coatings as standard, at no extra cost. These treatments improve vision and extend the lifespan of the lens.
What protection do your sunglasses offer?
All our sun lenses feature UV400 filter, the highest standard against UVA and UVB rays.
How do I know what size glasses I need?
For each model, we indicate three measurements: the caliber (width of each lens), the bridge (distance between the two lenses), and the temple length. If you already have glasses that fit you well, you can check inside the temple arm — they are usually engraved there. If you don't have a reference or are unsure, write to us and we will help you find your size.
Orders and shipping
How long will my order take to arrive?
If the order is for sunglasses, it usually takes between 24 and 72 business hours.
If it includes prescription lenses, the lead time is 3 to 7 days.
We hand-mount all lenses in our optical shops.
What delivery areas do you offer?
We ship throughout mainland Spain and the Balearic Islands. We will soon expand to more destinations.
How can I track my order?
When your order leaves our workshop, you will receive an email with a tracking link so you can always know where it is.
Can I modify or cancel my order once it's been placed?
Write to us as soon as possible and we will manage it, provided it has not yet left our opticians.
Returns and warranty
Can I return my glasses and how long do I have?
You have 14 calendar days from the date of receipt to return them or request an exchange, provided they are in perfect condition. Glasses with prescription lenses cannot be returned as they are manufactured specifically for your prescription, but if you don't adapt to them or there is a problem with the prescription, we will work with you to find a solution. The return process is explained here
What happens if my glasses arrive defective?
We'll take care of the exchange or repair at no cost to you. Just write to us and we'll sort it out.
What does the warranty cover?
All our glasses come with a 3-year warranty against manufacturing defects. The warranty does not cover damage caused by use.
Graduation
How do I send you my graduation recipe?
You can attach it when placing your order or send it to us later by email. We'll take care of the rest.
What is interpupillary distance (PD), and how do I measure it?
PD is the distance between your pupils, necessary to properly center the lenses. If you don't have it on your prescription, we can help you measure it easily from home.
Do you accept high or special graduations?
Yes, we work with most prescriptions. If yours is very high, contact us and we will advise you on the best type of lens to ensure a perfect fit in your frame.
Can I order prescription sunglasses?
Yes, all our frames can be fitted with prescription sun lenses.
Care and maintenance
How should I clean my glasses properly?
It's best to use our glasses cleaner with a microfiber cloth. This way, you'll keep your lenses clean and in perfect condition without damaging them.
How do I properly care for my glasses?
Always store them in their case, do not leave them in the sun or in the car, and avoid placing them face down. This way they will last much longer.
What do I do if my glasses need adjusting or become loose?
With use, it's normal for the temples or nose pads to need a small adjustment. You can bring them to our optical shop and we'll adjust them for free. If you can't come, any nearby optician can do it quickly — it's a common and fast service.
Payments and contact
What payment methods do you accept?
You can pay by credit card, PayPal, or Apple Pay/Google Pay.
Is it safe to buy from your website?
Yes. Our store runs on Shopify and has an SSL certificate and 100% secure payment gateways.
How can I request an invoice for my purchase?
You can request it from us at info@blureyeshop.com, indicating the order number.
How can I contact you if I have questions?
You can contact us at info@blureyeshop.com or by clicking on the green button at the bottom right